Privacy Policy
At Ace-High Silversmiths, we are committed to protecting your privacy and safeguarding any personal information you provide while using our website or services.
By using our website, placing an order, submitting artwork, or communicating with us, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Shipping and billing information
- Business or association information
- Custom artwork, logos, and design requests
- Order history and communication records
This information is collected when you:
- Place an order
- Request a quote
- Create an account
- Subscribe to emails or promotions
- Contact us directly
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer service and support
- Send order updates and production information
- Improve our products and website experience
- Send promotional emails, special offers, or announcements
- Maintain internal business records
Ace-High Silversmiths does not sell, rent, or trade your personal information to third parties.
Payment Information
Payments made through third-party payment processors such as Stripe or PayPal are handled securely by those providers. Ace-High Silversmiths does not store full credit card information on our servers.
Security
We are committed to keeping your information secure. We use reasonable physical, electronic, and managerial procedures to help protect the information collected through our website and business operations.
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Custom Designs, Artwork & Images
All buckle designs, artwork, renderings, mockups, product photos, website images, and custom concepts created by Ace-High Silversmiths remain the property of Ace-High Silversmiths unless otherwise agreed to in writing.
Any design or artwork fees charged are for the time, labor, and development of the design process and do not transfer ownership rights, copyrights, or production rights to the customer.
Ace-High Silversmiths reserves the right to use completed products, mockups, and production photos for advertising, social media, website galleries, and promotional purposes unless a written confidentiality agreement has been signed prior to production.
Customers are responsible for ensuring they have permission to use any logos, trademarks, or artwork submitted to us.
Cookies & Website Usage
Our website may use cookies or similar technologies to improve website performance, analyze traffic, and personalize user experience.
You may disable cookies through your browser settings at any time.
Limitation of Liability
Ace-High Silversmiths is not responsible for damages, data loss, unauthorized access, or security breaches caused by third-party platforms, hosting providers, payment processors, or circumstances outside of our reasonable control.
Policy Updates
Ace-High Silversmiths may update or modify this Privacy Policy at any time without prior notice. Updates become effective once posted on this page.
We encourage users to review this page periodically to stay informed of any changes.
Acceptance of Terms
By using this website, creating an account, submitting information, or placing an order, you acknowledge and agree to this Privacy Policy and all related terms and conditions.
If you do not agree with this policy, please do not use this website or our services.